Appointments

Urgent appointments for today or tomorrow (Monday to Friday)

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • Phone us on 01634 671037 during opening hours.
  • Visit the surgery and speak with a receptionist during opening hours.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. Who will I see?

We may be able to offer you an evening or Saturday appointment locally. This clinic is based at Lordswood Healthy Living Centre for pre-booked appointments only.

Routine appointments for in the next 7 days

To request a routine appointment in the next 7 days:

  • Use your NHS account (through the NHS website or NHS App).
  • Phone us on 01634 671037 during opening hours.
  • Visit the surgery and speak with a receptionist during opening hours.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We may be able to offer you an evening or Saturday appointment locally. This clinic is based at Lordswood Healthy Living Centre for pre-booked appointments only.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • By phone
  • Face to face at the surgery
  • On a video call
  • By text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • Reply to your text reminder.
  • Phone us on 01634 671037 during opening hours.
  • Visit the surgery and let the receptionist know in person.

Please tell us as soon as possible if you no longer need your appointment, so we can offer your appointment to someone else and help reduce waiting times.

If you regularly miss booked appointments, you may be asked to find an alternative GP practice and removed from our practice list.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.